Privacy Policy

Smoke N Roll ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit our website (the "Site"), shop in our Austin retail location at 5775 Airport Blvd #725c, Austin, TX 78752, or place an order through our delivery partner. This Policy applies to information collected by Smoke N Roll only and does not cover the practices of third parties, including Saucey, whose privacy policies you should review separately.

We may collect the following categories of information:

• Information you provide directly: name, email address, phone number, and message content when you fill out our contact form, sign up for updates, or otherwise communicate with us.
• Age verification information: date of birth or a confirmation that you are 21 years of age or older.
• In-store transaction information: products purchased, transaction date and amount, and payment method (handled by our payment processors — we do not store full payment card numbers).
• Automatically collected information: IP address, browser type and version, device type, operating system, pages viewed, referring URL, and timestamps. This may be collected using cookies and similar technologies.
• Location information: approximate location derived from your IP address, used to confirm delivery eligibility.

When you place an online order, additional information (such as delivery address, government ID for age verification, and payment details) is collected and processed by our third-party delivery partner, Saucey, under its own privacy policy.

We use the information we collect to:

• Operate, maintain, and improve the Site;
• Verify that visitors and customers are 21 years of age or older;
• Process and fulfill in-store transactions and respond to delivery inquiries;
• Respond to messages submitted through our contact form;
• Send transactional communications and, with your consent, marketing communications;
• Analyze Site usage and improve our content and product selection;
• Detect, investigate, and prevent fraud, abuse, and security incidents;
• Comply with applicable laws, regulations, and lawful requests from authorities.

The Site uses cookies and similar technologies to remember your age verification, understand how visitors interact with the Site, and improve performance. You can disable cookies through your browser settings, but some Site features may not function properly without them. We do not respond to "Do Not Track" browser signals at this time.

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: with vendors who help us operate the Site, process payments, deliver orders (including Saucey), send communications, and analyze Site usage, under contracts requiring confidentiality and limited use.
• Legal compliance: when required to comply with a subpoena, court order, governmental request, or applicable law, including Texas and federal laws governing tobacco, vape, and hemp-derived products.
• Protection of rights: to protect the rights, property, or safety of Smoke N Roll, our customers, or others, including fraud prevention and age-verification enforcement.
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business.

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. Age verification and transaction records may be retained for the periods required by applicable Texas and federal law.

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we maintain. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you are a Texas resident, the Texas Data Privacy and Security Act (TDPSA) may give you certain rights with respect to your personal information, including the right to:

• Confirm whether we process your personal data and access that data;
• Correct inaccuracies in your personal data;
• Request deletion of personal data we have collected from you;
• Obtain a portable copy of your personal data;
• Opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling that produces legal or similarly significant effects.

To exercise any of these rights, contact us at support@smokenroll.net. We will respond within the timeframe required by applicable law. You may appeal a denial of your request by replying to our response email with the subject line "Privacy Rights Appeal."

We do not knowingly sell personal information or use it for targeted advertising or profiling with legally significant effects.

The Site is strictly for adults 21 years of age and older. We do not knowingly collect personal information from anyone under 21, and we do not knowingly collect personal information from children under 13 in violation of the Children's Online Privacy Protection Act (COPPA). If you believe a minor has provided us with personal information, please contact us so we can delete it.

If you opt in to marketing emails or SMS, you may unsubscribe at any time by following the instructions in any message (e.g., clicking "unsubscribe" or replying STOP). Transactional messages relating to your purchases or account may continue to be sent.

The Site contains links to third-party websites and services, including Saucey, Google Maps, Instagram, and Facebook. We are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party services you use.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Material changes will be communicated through the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Smoke N Roll
5775 Airport Blvd #725c, Austin, TX 78752
Phone: (512) 243-6748
Email: support@smokenroll.net